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First Point Power is supplying electricity to your local utility. Your local utility delivers the electricity to your business and is responsible for the distribution and metering of your electricity.

Energy Choice gives consumers the option to select their energy provider. In competitive deregulated power markets, electricity supply is open to competing suppliers as opposed to the traditional monopoly structure. Markets with retail competition have benefited customers with more competitive rates, better customer service, and more product/technological innovation.

FPP goes out to purchase electricity on your behalf during opportune times in the market, with the goal of passing along savings. We can not guarantee that your rate will remain below the utility for the term of the contract. If you are concerned about your current rate, please reach out to your broker.

Please use the following links which will take you to an explanation of your utility specific bill. 

• Eversource
• National Grid
• CMP
• Versant
• NHEC
• Liberty
• Unitil
• United Illuminating

Your utility account number is also your account number with First Point Power. Please note, Supply and Delivery will always be included on your bill. Delivery will always be from your local utility company, but you can choose your electricity provider for the Supply portion.

First Point Power does not publish its rates. We do not do any direct sales but rather work strictly with partners to connect us with customers. If you are interested in getting rates from FPP we can provide you with licensed brokers to solicit bids on your behalf. Please use the Manage My Account form to request information.

Before your contract expires FPP will mail you a notice when required to do so. Depending on your service territory, you will be rolled over to a variable rate or you will be returned to the utility. Your electricity service will not be interrupted. FPP does not mail notices of contract end, unless the account falls under specific compliance requirements. Please reach out to your broker to assist in securing you with a renewal agreement or you can notify FPP (before the end of your agreement) if you intend to return to the utility. If no action is taken, your account may renew on a month to month variable/holdover rate until a new fixed rate option is in place. 

Significant changes to your bill amounts are typically due to changes in your usage. Please pay attention to your usage on your bill, many utilities will provide month-over-month, year-over-year usage comparisons. Seasonal variations to your charges can be expected with increased usage due to heating in the winter months and air conditioning in the summer.

It is likely we did not receive a copy of a valid tax exemption form or it has expired. Please reach out to your broker with your certificate so they can ensure First Point Power has one on file. Both the local utility and First Point Power are required to maintain evidence of your sales tax exemption certificates to ensure billing is updated appropriately.

If you have a copy of your power sales agreement, you can locate the name of the broker you worked with in the upper right hand corner. If you still remain unsure, please use the Manage My Account link to get more information.

FPP does offer additional green options. Please notify your broker if you are interested in adding additional green options to your supply rate.

Contact your local utility company to report the outage, they are still responsible for maintaining the reliability of transmission and distribution, including the poles and wires that deliver your electricity to your business. You can find the number to call in the event of an outage on your utility bill.

At this time, FPP does not offer any discount, budget plans, or payment agreements. If you qualify for any of these options, please reach out to your local utility company.

Certain states, including Massachusetts, allow communities, townships, cities/counties, to form aggregated buying groups to save money on their electric bills. With specific required state approvals, an aggregator can negotiate on behalf of the community to choose a competitive electric supplier for all the eligible members. Together, a large group of residential and small commercial consumers have buying power and can negotiate a better price than they would be able to individually. See here for MA legislation regarding municipal aggregations.

Your town gained authorization to do so with a majority vote of its constituents through a public hearing.

All eligible residents and small businesses are automatically enrolled at the initiation of the program. Those who do not wish to participate are given the opportunity to “opt-out”. In order to not enroll in the program, you must return the opt-out form, included in the letter mailed to all town residents, by the due date. Should you be enrolled, you may choose to opt-out at any time without penalty.

Most aggregations have various green options to choose from. In some cases the standard product will include a portion of green power. You can find more information on your program through your town’s website or by contacting us for more information.

No, you will continue to receive reliable service from your local utility. Your power will be delivered through the same infrastructure. The utility will remain responsible for delivering your electricity and the costs associated with those services. You will continue to receive one bill by your utility. Questions regarding outages, downed lines, bills and payments should continue to be directed towards your utility.